Shipping and returns
For merch (t-shirts, hoodies, mugs, posters and more) bought from a creator's page on Pagneto. Every item is printed when you order it, just for you.
Printing takes about 2 to 5 working days, then it ships. You get a tracking link by email.
Tell us within 30 days of delivery, with a photo. We reprint it or refund you, free.
We can't take these back, because each item is made just for you. Check the size before ordering.
For a damaged, misprinted or wrong item, keep it. A photo is all we need.
Shipping
- Shipping is worked out for your country and shown before you pay.
- Your order is printed first (usually 2 to 5 working days), then shipped. The delivery estimate at checkout includes both.
- When it ships, we email you a tracking link. You can also find it on your order page, from the link in your confirmation email.
- Orders shipped outside the country they're made in can be charged import duties or taxes by your country. Those are paid on delivery and aren't included in the price.
Damaged, faulty, misprinted or wrong item
If your item arrives damaged, has a print or manufacturing fault, or isn't what you ordered, we'll send a free replacement or give you a full refund.
- Report it within 30 days of delivery, using Report a problem on your order page, or by email to support@pagneto.com.
- Include a clear photo that shows the problem. If several items have the same problem, one photo of them together is fine.
- You don't need to send the item back.
Lost parcels
If tracking stops moving or your parcel hasn't arrived, tell us within 30 days of the estimated delivery date. If the carrier confirms it's lost, we'll send a replacement or refund you.
If tracking shows the parcel as delivered but you can't find it, check with neighbours and your local post office first, then contact us. We can't replace parcels the carrier confirms as delivered.
Wrong size, colour or change of mind
Because each item is printed just for you, we can't accept returns or exchanges for the wrong size, the wrong colour or a change of mind. Please check the size and colour before you order.
If you live in Brazil, you can cancel within 7 days of receiving your order, as your local law allows. Email us within that time.
Wrong address or a parcel that comes back
Please check your address at checkout. If a parcel comes back because the address was wrong or it wasn't collected, we hold it for 30 days. We can send it again once you confirm the address, but you'll pay the shipping a second time. After 30 days, unclaimed items are donated to charity.
Refunds
Approved refunds go back to the card you paid with. Your bank can take 5 to 10 working days to show it.
Digital products and other purchases
Downloads, courses, calls and other products are sold by the creator. If something is wrong, contact them first. If you can't reach them, email support@pagneto.com and we'll help.
Contact
Email support@pagneto.com with the email address you ordered with, and we'll get back to you.