Privacy policy

What we collect, why we need it, and how to see or delete it. We don't sell your data and we don't run ads.

Creators (people with a Pagneto account)

• Account: your email address, name, and a scrambled copy of each one-time sign-in code we send, which works for 10 minutes and is deleted within a day.
• Your page: everything you add to it, such as your photo, links, products and designs.
• Payouts and plan: your payout account ID and status from Stripe, and your plan and billing status. We never see or store your full card or bank details.
• Staff notes: if you're reported or contact support, a record of what happened.

Visitors to a creator's page

We count views and link clicks so creators can see their stats. For each one we keep the country, the device type and the site you came from. We don't store your IP address, and we don't use tracking or advertising cookies. The only cookie we set is the one that keeps creators signed in.

Subscribers and buyers

• If you join a creator's email list, we store your email address for that creator, and whether you've unsubscribed.
• If you buy something, we store your email, your name and what you bought, so the creator can see the sale and we can deliver it. Card payments are handled by Stripe; we never see your card number.
• For merch, we also store your shipping address and phone number, and share them with our print and shipping partner so they can make and deliver your order.
• The creator you bought from or subscribed to can see your email address and can email you. They're responsible for how they use it.

Who we share data with

Only the companies we need to run the service, and only what they need:

• Stripe, for payments and payouts.
• Our email delivery provider, to send sign-in codes, receipts and newsletters.
• Our print and shipping partner, for merch orders.
• Our hosting provider, which stores the service's data in data centres in the European Union.

We share data with authorities only when the law requires it.

How long we keep it

• Account and page data: until you delete your account.
• Visit and click stats: while the page exists, so creators can see their history.
• Sales records: as long as tax and accounting law requires, usually 6 to 10 years.
• Unsubscribed email addresses are kept only so we don't email you again.

Your rights

You can ask to see, correct, download or delete your data, or object to how we use it. Email support@pagneto.com from the address on your account. If you're in the EU, UK or a similar region, you can also complain to your local data protection authority.

Why we use your data

To provide the service you signed up for, to keep it safe (for example reviewing reports and stopping abuse), and to meet legal duties such as keeping sales records. Creators' newsletters are sent only to people who signed up.

Children

Pagneto isn't for anyone under 16, and we don't knowingly collect their data.

Changes

If we change this policy in a way that matters, we'll email account holders before it takes effect.

Contact

support@pagneto.com. See also our terms.